Shay’s Print Shop — Terms of Service

Last Updated: August 27, 2026

Welcome to Shay’s Print Shop. By placing an order through our website, in person, through social media, by invoice, or through any other sales channel operated by Shay’s Print Shop, you agree to the following Terms of Service.

1. Custom Orders

Shay’s Print Shop specializes in custom and personalized products. Because these products are created specifically for each customer, all custom orders are considered final once production has begun.

Customers are responsible for reviewing all order details, including product type, size, quantity, color, spelling, artwork, print placement, and other customization instructions before submitting or approving an order.

2. Artwork & Design Approval

Customers are responsible for ensuring that all submitted artwork, text, names, dates, photographs, logos, and other design elements are accurate.

When a proof or design preview is provided, it is the customer's responsibility to review it carefully before approval. Approval confirms that the customer accepts the design, spelling, layout, colors, sizing, and placement shown.

Shay’s Print Shop is not responsible for errors that were present in customer-supplied artwork or in an approved proof.

If we notice something that appears unusual or potentially incorrect, we may attempt to contact the customer for clarification. However, the customer remains responsible for the accuracy of the submitted order.

3. Customer-Supplied Artwork Quality

Customers are responsible for providing artwork of sufficient quality for printing.

Low-resolution, blurry, pixelated, compressed, or otherwise poor-quality artwork may affect the finished product. We may contact the customer if we believe an image will not reproduce well, but we cannot guarantee that every image-quality issue will be identified before printing.

Printing an image does not automatically improve the quality or resolution of the original artwork.

4. Colors & Product Variations

Colors displayed on phones, computer monitors, proofs, or other digital devices may differ slightly from the final printed product.

Differences can occur because of screen settings, printing processes, garment colors, materials, inks, transfers, and other production factors.

Minor variations in color, print placement, dimensions, or appearance that are normal within the custom-printing process are not considered defects.

Garment colors and measurements may also vary slightly between manufacturers, styles, and production batches.

5. Print Placement

Print placement may vary slightly from item to item due to the nature of custom production.

Measurements and mockups should be considered approximate unless an exact placement requirement has been specifically agreed to in writing before production.

6. Intellectual Property & Customer Content

By submitting artwork, photographs, logos, trademarks, text, characters, graphics, or other content to Shay’s Print Shop, the customer represents that they own the content or have permission or legal authority to reproduce it.

Shay’s Print Shop does not assume responsibility for determining ownership of customer-submitted materials.

The customer agrees to be responsible for claims resulting from their unauthorized use of copyrighted, trademarked, or otherwise protected material.

Shay’s Print Shop reserves the right to refuse any order that we believe may violate applicable law, intellectual-property rights, or our content policies.

7. Offensive or Hateful Content

Shay’s Print Shop reserves the right to refuse to produce content that promotes or encourages hatred, discrimination, threats, harassment, or violence against individuals or groups.

We also reserve the right to refuse any design or order at our discretion when we believe fulfilling the order would be inappropriate, unsafe, or unlawful.

8. Payment

Payment is required according to the terms presented at checkout or on the customer's invoice.

Custom orders generally must be paid in full before production begins unless other arrangements have been agreed to in writing.

Additional services, products, quantities, design work, rush production, shipping upgrades, or changes requested after the original order may require an additional payment or invoice.

9. Promotions & Special Pricing

Promotional pricing applies only to the quantities, products, sizes, print locations, and other specifications included in the advertised offer.

For promotions such as our 10 Custom T-Shirts for $99 offer, quantities beyond the 10 shirts included in the promotion are subject to an additional charge.

When additional shirts are requested, Shay’s Print Shop may send a separate invoice for those items. Whenever applicable, additional shirts will be priced using the promotional/deal pricing structure rather than standard single-shirt pricing.

Upcharges may apply for oversized garments, additional print locations, specialty garments, specialty materials, rush production, shipping, or other options not included in the advertised promotion.

Promotional offers cannot be combined unless specifically stated.

10. Changes & Cancellations

Because custom products require artwork preparation, materials, and production scheduling, changes or cancellations must be requested as soon as possible.

Once production has begun, an order cannot normally be changed or canceled.

If materials, design work, or production have already been completed, those costs may be non-refundable even if the remainder of the order can be canceled.

11. Returns & Refunds

Because our products are custom-made, personalized products generally cannot be returned or refunded due to buyer's remorse, incorrect customer-provided information, incorrect sizing selections, approved artwork, or other customer-requested specifications.

If Shay’s Print Shop makes an error or provides a product with a qualifying manufacturing or printing defect, please contact us promptly so we can review the issue.

We may request photographs or other information necessary to verify the problem.

When we determine that an error was caused by Shay’s Print Shop, we may, depending on the circumstances, repair the item, reprint or replace the affected item, provide store credit, or issue an appropriate refund.

We reserve the right to determine the appropriate resolution based on the specific circumstances.

12. Order Issues

Customers should inspect their order promptly after receiving it.

Any printing errors, missing items, damaged products, or other order issues should be reported to Shay’s Print Shop within 7 days of delivery or pickup.

Please include the order information and clear photographs showing the issue when applicable.

Claims submitted after this period may not be eligible for replacement or other resolution.

13. Turnaround Times

Any turnaround or completion dates provided by Shay’s Print Shop are estimates unless specifically guaranteed in writing.

Production time may be affected by order volume, artwork issues, customer approval delays, product availability, equipment issues, shipping delays, or circumstances outside our reasonable control.

Production turnaround does not necessarily include shipping/transit time.

Customers with a specific event date or deadline should notify us before placing the order.

14. Rush Orders

Rush production may be available for certain orders and may require an additional fee.

Acceptance of a rush order depends on product availability, production capacity, artwork readiness, and the requested deadline.

A deadline is not guaranteed unless Shay’s Print Shop specifically confirms the deadline.

15. Shipping

Shipping estimates provided by carriers are separate from our production turnaround times.

Once an order has been transferred to a shipping carrier, delivery delays caused by the carrier, weather, incorrect customer addresses, or other circumstances outside our control may affect the delivery date.

Customers are responsible for providing a complete and accurate shipping address.

Additional charges resulting from an incorrect or incomplete address may be the customer's responsibility.

16. Local Pickup

Customers selecting local pickup will be notified when their order is ready.

Please do not arrive for pickup until you have received confirmation that the order has been completed.

Orders must be picked up during available business hours or by appointment when applicable.

17. Customer-Supplied Garments or Products

When Shay’s Print Shop agrees to print on customer-supplied garments or other items, the customer acknowledges that custom printing involves inherent production risks.

Although we take reasonable care when handling customer property, we cannot guarantee replacement of customer-supplied items in the event of unexpected material reactions, equipment issues, manufacturing defects in the supplied product, or other production-related complications.

Any special terms regarding customer-supplied merchandise should be agreed upon before production begins.

18. Care Instructions

Customers are responsible for following any care instructions provided with printed products.

For decorated apparel, washing inside out in cold water and avoiding excessive heat generally helps preserve the print.

Damage caused by improper washing, drying, ironing, chemical exposure, misuse, or normal wear and tear is not considered a production defect.

19. Refusal of Service

Shay’s Print Shop reserves the right to refuse or cancel an order when necessary, including orders involving unlawful content, prohibited content, suspected fraud, abusive behavior, safety concerns, intellectual-property concerns, or production requirements we are unable to reasonably fulfill.

If we cancel an order before production for reasons unrelated to customer misconduct or expenses already incurred, any appropriate refund will be processed.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Shay’s Print Shop will not be responsible for indirect, incidental, special, or consequential losses arising from an order, including lost business, lost profits, missed events, or costs resulting from delays outside our reasonable control.

Our responsibility for a qualifying claim relating to an order will generally be limited to the amount paid for the affected products or services, except where applicable law requires otherwise.

Nothing in these Terms is intended to waive rights or remedies that cannot legally be waived under applicable law.

21. Website Information & Pricing

We make reasonable efforts to keep product descriptions, availability, pricing, promotions, and other website information accurate.

However, errors may occasionally occur. Shay’s Print Shop reserves the right to correct typographical, pricing, promotional, or product-information errors.

If an error materially affects an order that has already been placed, we will contact the customer when appropriate before proceeding.

22. Changes to These Terms

Shay’s Print Shop may update these Terms of Service periodically.

Changes will apply to future transactions after the revised Terms are posted. The version applicable to an order will generally be the version in effect when the order was placed.

23. Governing Law

These Terms and transactions with Shay’s Print Shop are governed by applicable federal law and the laws of the State of Florida, without regard to conflict-of-law principles.

24. Contact Us

Questions about an order or these Terms of Service may be submitted through the contact information provided on the Shay’s Print Shop website.

Shay’s Print Shop
Orlando, Florida
shaysprintshop.com

By placing an order with Shay’s Print Shop, you acknowledge that you have reviewed and agree to these Terms of Service.